The 2018 release of our annual Metrics of Supply Management (Cross-Industry) Report is available in the CAPS Knowledge Central library now (link below). This report features 34 supply management (SM) KPIs including headcount ratios in the SM group, cost savings per SM employee, managed spend, operating efficiencies, industry-specific metrics, and more. Find out how your organization stacks up in your industry and across industries.

Anyone can create an account to view Cross-Industry reports published before 2014, and members get exclusive access to the latest and greatest numbers. Alternatively, even non-members who take a survey will get a copy of its metrics in return, so sign up now to participate in benchmarking surveys


Quick fact: Diversity Spend

How much of a company's spend is with diverse suppliers? Data from the recently completed CAPS Metrics of Supply Management (Cross-Industry) Report indicates an average of 13.3% of total/sourceable spend is with diverse suppliers, across all industries. In the manufacturing, process and services sectors the averages are 10.5%, 10.6% and 17.6%, respectively. 

Supplier diversity

Complete a survey, get helpful metrics in return

Surveys are for both members and non-members. We love your data, and in exchange, everyone who completes a survey receives a complimentary copy of its metric report. That said, CAPS members get extra love: breakout reports and custom survey opportunities. Email us at to participate.

Note: If you are signed-up to receive surveys from CAPS, please add and to your safe sender list or visit Microsoft's instructions on adding emails to the inbox-safe list. 

Surveys in the pipeline:
Counterfeit Parts
Supplier Safety Performance
Supplier Audits and Assessments
Utilities Industry survey 

CAPS events

CAPS member events are where our benchmarking and research come to life while attendees create powerful networks that support them in their supply management evolution. Take full advantage of membership and join us for an event. 

September 20: Supplier Safety co-hosted with Bechtel Corporation | Reston, Virginia
October 16-17: CAPS Supply Management Roundtable – North America | Scottsdale, AZ

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CAPS reearch studies

Everyone is welcome to create a CAPS account for access to selected resources, but only members can see the items below:

Procurement Automation 2018 
The Metrics of Supply Management (Cross-Industry) Report 2018

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CAPS infographics

Follow us on social media (links below) or visit our archives of CAPS infographics on procurement and supply management research and benchmarking findings. If you like them, feel free to share!

CAPS in the news

CAPS is often cited in the media for our research findings, benchmarking metrics, and supply management expertise. We often share these stories on our Twitter and LinkedIn feeds, so be sure to follow us with the social links at the bottom of this email. Here's a story from the last month of CAPS in the media:


CAPS Research corporate members hail from around the globe. Their membership fees enable us to provide practitioner-focused research and benchmarking services, and peer-to-peer networking events, in effective and powerful ways for you. We also offer benchmarking opportunities for smaller companies. Please contact Rick Boyle if you'd like to learn more.

Explore with us. Follow CAPS Research on social media for the latest news and releases: 

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